Refund Policy

At Delightful Home, we want you to be completely satisfied with your purchase. That's why we offer a hassle-free 30-day return policy. If, for any reason, you are not satisfied with your item, you have 30 days from the date of receiving it to request a return.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Please ensure you retain the receipt or proof of purchase for a smooth return process.

Initiating a Return: To start a return, simply contact us at help.homeefficient@gmail.com. Our customer support team will guide you through the process. Please note that items returned without prior authorization will not be accepted.

Damages and Issues: Upon receiving your order, we kindly ask you to inspect it. If you find the item defective, damaged, or if you have received the wrong item, please contact us immediately. We will promptly assess the issue and work towards making it right.

Non-Returnable Items: Certain items are non-returnable, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. Please reach out to us if you have questions or concerns about a specific item.

Sale Items and Gift Cards: Regrettably, we are unable to accept returns for sale items or gift cards.

Exchanges: If you wish to exchange an item, the quickest way is to return the original item. Once the return is approved, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period: For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria apply, and the item must be in its original condition.

Refund Process: Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to complete the refund.

If more than 15 business days have elapsed since your return was approved, kindly contact us at help.homeefficient@gmail.com for further assistance.

Thank you for choosing Delightful Home. Your satisfaction is our priority.